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Payout Links

A Payout Link is the simplest way of making payments to vendors and customers without requiring bank account details. The Payout link can be created from Paytm Payouts dashboard using  basic details such as receiver’s name, phone number and the amount to be paid. This secure payout link is further shared to the customer via SMS or email to collect bank/UPI details for making payment.

 

Feature & Benefits

Generally , for the process of payout where bank details are initially not available, the primary action is to collect the bank details and verify them. After verification, the payout details are  shared to the finance team which again verifies and queues the payout to the next payment cycle with a minimum wait time of 3- 7 working days. All this can be simplified and with many advantages:
Instant payouts

  • Instant payouts
  • Easy 3 step money transfer
  • Secure payouts with OTP verification
  • Auto fetch of all the payment mode options for a UPI registered Paytm user
  • Receivers can choose from any payout options such a  Paytm wallet, UPI or any other bank account to receive payment
  • High success rate with smart routing
  • 24*7 payouts 
     

With such numerous advantages, Paytm Payout links have proved to be of great benefit to

  • E-Commerce companies to process Cash On Delivery (COD) refunds
  • Gaming Companies
  • Insurance companies to settle claims

Paytm Payout Links immensely reduces the refund time for cash on delivery customers who were otherwise given a refund window of 10-15 working days. Game winnings , referral incentives to customers or channel partners can be settled instantly through payout links. Rental business has seen a boom over the last couple of years. But the process of refunding the security deposit to the customers after the usage period, is a long and tedious one. With payout links,  this security amount is refunded instantly to the customer in the desired bank account, ensuring a better customer experience.

Create Payout Link

Create Single Link

Paytm Payout link creation can be done in just a few simple steps

  • From the left main menu, select Payout Links option in the Payouts section
  • Click on the Create Link button at the top right section
  • Fill the customer details  such as name, mobile number, amount to be paid etc as mentioned in the form
  • Select the disbursal account from which the payout will be processed
  • Customers can be notified about this link through both SMS & E-mail. One or both modes of notification can be chosen as required
  • Select the expiry date for the payout link from Expiry Date option. By default the expiry date is chosen as 10 days from the date of creation of the link. However this can be reduced as per the requirement
  • Mention the purpose for payout link creation
  • And click on the Create Link button
  • This new link can be seen in the All Links  sub section under the Payout links section
     

 

Create Bulk Link

  • Payout links can also be created in bulk through the Create Bulk Links button
  • Select the disbursal account from which the payout will be processed
  • Upload the file with the Bulk Upload button to create payout links in bulk
  • Sample file for bulk creation can be downloaded from the Download Sample File option
  • The bulk uploaded files are available in the ‘Bulk Links’ sub section in the Payout Links

💡 TIP
Maximum 5000 payout links can be created at once through bulk link creation

 

View Payment Link

All the links that are created can be viewed in the All Links section

  • The global filters can be set for duration, sub wallet i.e disbursal account, status and expiry date
  • When a new Payout Link is created, it appears under the All Links section with an Active Status
  • The Resend Link button can be used to notify the customer again to use the link to accept the payments

💡 TIP
Resend Link button will only be available if the Payout link is in Active State.  Click Here To know more about the statuses of Payout Link.

NOTE : Within the active period of the payout link,three SMS notifications can be sent to the customer. Also, only one SMS notification per day can be sent to the customer.

  • Click on any payout link to view more details about that transaction such as beneficiary name, mobile number, disbursal account,creation expiry date , current status of the link and last notification sent etc.
  • The option to copy Payout Link URL is also mentioned in the right drawer list view
  • In this right drawer menu, click on the top right three dot menu to select options for Resend Link, Duplicate Link and Delete Link
     

Status of Payout Link

The status for a Payout link can be seen in the All Links tab, in the listview under the Status header. A Payout Link, in its life cycle will have different statuses . Below are the different statuses for a Payout Link:

Active :  This status means that the Payout Link is created successfully and the payout is yet to be made.  If the payment details are awaited from the customer end, then also the status is active

Success : When the payment to the customer is successful through the payout link, status moves to success

Failed : When the payment  to the customer fails through the payout link, status moves to Failed

Pending: The pending status means that the payout is initiated but pending on customer bank or system to process

Link Processing :   The status moves to link processing if the link creation is initiated but due to some technical issues the creation is in process.  From the Link Processing State it can move to Active status or Link Creation Failed status

Link Creation Failed : If the link cannot be created successfully, the status moves to link creation failed

Expired : If the link remains unused even after the set expiry date, the status moves to expired

Cancelled : The merchant can also cancel the link before it is claimed by the customer. Only an active link can be cancelled by the merchant
 

Payout Link Settings

Some key settings for the Payout Links can be done from the Payout Link Settings. The settings for mode of disbursal, notification to customers are set from this section.

  • From the Left Main Menu, browse the Profile Section
  • In the Payout Settings tab, select the Payout Link Settings
  • Disbursal settings allow the user to select all payout disbursal options that can be provided to the customer, ie Bank, UPI and Wallet. Atleast one option has to be selected to define the mode of payout
  • SMS settings allow the user to send default or customized SMS text messages to the customers
  • SMS reminder text can also be either default or customized
  • The toggle button can be used to set the reminder notification rules