The best practices are the guidelines or recommendations that make up the most effective course of action. These best practices have been refined over time and these refined practices can help your businesses to succeed and can ensure seamless experience with Paytm.
You can also follow these practices:
Enable Automatic/Manual Retries with grace periodThe retry feature for unsuccessful payment collection, is a solution for improving the collect payment success rate, in which the failed transactions are retriggered multiple times in the grace period set. Retries are allowed for the dates >= Payment collection date and <= Payment collection date + Grace days.
At Paytm, we have the flexibility of both Manual as well as Automatic Retries facility-
Automatic Retry- For Automatic retry facility, we recommend to enable autoretry feature at the time of subscription creation and set the grace period as 3 days, then the failed transaction will automtically be retried thrice in 3 days, till the time you get a successful payment. You can mark the transaction as failed in case all retries are failed and stop the service at your end. This autoretry feature requires no manual intervention from your side in case of failed transaction, and the transaction will autoretried as per the grace days maintained , you will be provided a confimation post that.
Manual Retry- We recommend to set the grace period as 3 days and then you can retry the transaction thrice in 3 days, till the time you get a successful payment. You can mark the transaction as failed after 3 attempts and stop the service at your end.
Please note in the case of Bank Mandates,retries are not supported by Paytm as charges are applicable for failed renewals. You can cancel the existing oder and initiate a new order ID for the failed renewal.
The sample notification for failed payment collect- Dear Customer, We have failed to deduct INR XX.00 against collect payment request for <Merchant name>. Next attempt is scheduled for tomorrow. Kindly maintain sufficient balance in your wallet for seamless services.
Enable Automatic collect featureThis feature makes the recurring payment collection run at auto-pilot mode. The recurring payment collection is automatically triggered with no manual intervention from your side. On the due date of the payment collection, as specified per the subscription contract during create subscription, Paytm would automatically process the payment deduction. Once the transaction is confirmed then a Payment S2S callback is provided on your configured callback URL by Paytm.
Please note for Variable Amount/ On-demand and Daily frequency subcriptions, It is mandatory to collect payments manually.
Enable Communication Manager featureThis feature ensures triggering of notification to the customers at various touchpoints:
- Subscription Creation Notify
Paytm sends automated contextual notifications for the event of subscription creation for your customers. These notification ensures that along with subscription details, the next payment due date and amount is conveyed to the customer.These notifications will be sent to the user via email/SMS.
The sample format for the notification is- "Dear Customer, Your monthly subscription of Rs XX.00 has been created on <merchant name>, with upfront payment of INR YY.00. Your next payment is scheduled for <next payment date> for INR XX.00 from Wallet"
- Pre debit Notify
Paytm sends pre debit notification to your customer 24-48 hours before the debit to inform regarding the name of the merchant, transaction amount, date / time of debit, and the reason for debit.This will ensure that customer can take necessary actions post this notification.These notifications will be sent to the user via email/SMS.
The sample format for the notification is- "Dear Customer, Your monthly payment is scheduled for <payment due date> for INR XX.00 on <merchant name> Kindly maintain sufficient balance in your Paytm Payments Bank Account for seamless services"
- Post transaction Notify
Paytm sends automated notifications for the event of post transaction for your customers. These notification ensures that the name of the merchant, transaction amount, date / time of debit is conveyed to the customer.These notifications will be sent to the user via email/SMS.
The sample format for notification- "Dear Customer, Your payment of INR XX.00 for monthly subscription with <merchant name> is successfully deducted from your Wallet."
- Subscription Creation Notify
Manage user dropsIn case you redirect the user and do not get back the response from Paytm, you have the flexibility to use the Get Subscription Status API to update the status of the Subscription at your end. You may create your own logic to check status, till the time you get a confirmed status from Paytm.
Subscription cancellation - Merchant, Paytm, BankThe user can cancel subscription via Merchant (Using Cancel API) or via Paytm App (In case user is logged-in) & Bank. In case the cancellation is triggered via Paytm or Bank, then you have the flexibility of configuring a webhook to ensure that the current cancelled status of the subscription is notified to you or you can check the status via the Subscription status API to get the response of the current subscription status.
Additional Guidelines for Bank MandatesIn additional guidelines for bank mandates, it is required to display the summary page with details of customer, frequency, amount, start date, expiry date and purpose along with the bank account details, before redirecting customers to the bank page. The customer would be shown this pre-mandate creation page. This is an NPCI mandated requirement.
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Create a variable subscription to support upgrades/downgrades in futureTo manage upgrades/downgrades in subscription, variable subscription with a maximum amount of 2000, can be set. Thus, any change in the subscription amount can be incorporated at the time of payment collection by sending the exact deduction amount in Renew Subscription API.
Card expiry notificationThis is a merchant level preference, in which one can opt to configure a Card expiry notification webhook, where prior to the deduction,the card expiration date will be checked, post which a notification is triggered to the customer informing about the expiry of the card, which has an active subscription on it.