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Constraints on refunds

• Once the refund is requested against a transaction, it cannot be cancelled by merchant.
• Refund request will always be credited to customer source account with which the transaction was done initially.
• Refunds can be requested for successful, settled or partially refunded orders.
• Total refund initiated in a day has to be lower than total outstanding payable amount with Paytm. In case it is above, the refunds are not accepted.
• There are 6 partial refunds are allowed on a single transaction with done using Rupay card network.
• For wallet transaction where Paytm cashback (CB) has been processed successfully, customer will receive a refund after deduction of CB.